For years, I was a trustworthy vendor on Cardmarket, among Europe’s most outstanding platforms for investing playing cards. I managed an excellent reputation — in excess of four hundred good reviews, zero disputes, and constant, Specialist service. But a person unjustified dispute, managed by Cardmarket workers associates Silvia Parravano and Christian Tobehn, improved every little thing. on this page, I will share my private knowledge, explain the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.
A thoroughly clean report Built about many years
A tested vendor With 100% good Feedback
ahead of the incident, I used to be just the sort of vendor just about every marketplace values. I shown investing playing cards properly, described problems transparently, and transported promptly. I in no way obtained only one complaint — only praise.
The Importance of have faith in on Cardmarket
status is almost everything for sellers on Cardmarket. just one mistake — even one that isn’t your fault — can harm yrs of effort. That’s what helps make my story so alarming for Some others operating within the System.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The difficulty begun each time a purchaser ordered a card mentioned exactly by title, set, and ailment. Upon acquiring it, they falsely claimed I had despatched the “Improper Variation” — Inspite of crystal clear listing evidence displaying I hadn’t.
Proof dismissed by guidance
I submitted screenshots from the listing, card Edition, and situation to show my precision. But Cardmarket support, especially Silvia Parravano, overlooked the details. as opposed to reviewing the listing or requesting clarification, she right away sided with the customer.
Silvia Parravano’s Mishandling of your Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the buyer. She simply just blocked my account. No hearing. No next belief. No attraction.
No Warning, No conversation
What created this worse was the suddenness with the action. I had been locked away from my account overnight. My appeals — asking for a review or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing a similar Pattern
In abide by-ups, my circumstance was also found by Christian Tobehn, Yet another member of Cardmarket's help workforce. Unfortunately, as opposed to reviewing the information objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a lasting ban.
A sample of vendor Disregard
Are Honest Sellers currently being Silenced?
just after this knowledge, I started looking into on the web forums and community threads. I speedily uncovered I wasn’t on your own. Dozens of extensive-time sellers documented equivalent ordeals — a lot of involving Silvia Parravano.
a typical topic? customers often acquire, regardless if Erroneous — and sellers are still left voiceless.
How This Hurts the complete Market
While platforms ought to defend purchasers, ignoring evidence from sincere sellers causes a damaged ecosystem. When belief is one-sided, lousy actors make the most, being aware of they’ll be shielded by biased guidance agents.
the situation: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s technique
The most alarming problem would be the absence of the appeals method. the moment employees like Silvia or Christian make a choice, it’s final. There’s no second assessment, no accountability, and no way to revive use of your account — no matter how robust your evidence is.
chance of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Untrue declare — or shed my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
money and psychological Consequences
company Loss Overnight
I invested many years in setting up my seller profile. everything effort was worn out promptly, together with potential potential profits. My seller dashboard, buy history, and loyal shopper base — all absent.
psychological Toll on a Trusted vendor
This wasn’t just a business strike. It was demoralizing. To be handled like a fraud soon after many years of integrity was emotionally devastating. I followed each and every rule, and nevertheless obtained punished.
What Cardmarket should Do to Regain belief
System Reforms Are Urgently desired
If Cardmarket desires here to retain high-quality sellers and stop long run abuse, it will have to:
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✅ Introduce a transparent appeal approach for blocked accounts
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✅ Require disputes being reviewed by a minimum of two impartial assist brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who submit apparent, factual evidence
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✅ create accountability metrics for staff selections
with no these alterations, honest sellers will go on being collateral problems within a technique that blindly favors purchasers.
ultimate views: Be cautious, remain Documented
for anyone who is now selling on Cardmarket, don’t believe your great document will guard you. You're usually a person consumer grievance — even a false a single — clear of getting silenced.
secure by yourself by:
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using screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account facts consistently
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getting ready for disputes — Even though you do nothing at all Completely wrong
summary:
My experience with Silvia Parravano and Christian Tobehn should really function a serious warning to anyone working with Cardmarket. I thought in the platform. I played by the rules. And that i continue to obtained taken out devoid of induce.
If Cardmarket carries on to disregard vendor legal rights, extra dependable vendors will stroll absent. And when that happens, the System received’t just drop sellers — it’ll lose its believability.
Has one thing identical took place to you? Share your practical experience and support increase awareness. Sellers are worthy of much better.